Privacy Policy

Introduction

At Devoted Technology Services (“we,” “our,” “us”), we prioritize client confidentiality and privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information concerning SMS (Short Message Service) messaging through 10DLC to enable effective communication between our attorneys, investigators, select administrative staff, social workers, and clients. 

1. Information We Collect

When you opt-in to receive SMS messages from us, we may collect the following types of information:

a. Personal Information:

• Phone number
• Name
• Email address (if provided)

b. Support Ticket-Related Information:

• Ticket number and/or client ID (if applicable)
• Relevant details necessary for effective communication regarding your support ticket

c. Message Data:

• The content of SMS messages sent and received
• Delivery status of SMS messages
• Interaction data related to SMS messages

2. How We Use Your Information

We use the collected information strictly for ticket management and communication purposes, specifically for:

a. Communication:

• Providing ticket updates and essential information via SMS
• Responding to client inquiries and delivering necessary legal support
• Providing information relating to employment with our company or parent company.

b. Service Improvement:

• Understanding and analyzing the use of our SMS services
• Improving communication methods to better serve clients

c. Legal Compliance:

• Complying with applicable laws and regulations
• Responding to lawful requests and legal processes

3. Sharing Your Information

We will not share, sell, or disclose your information to third parties except in cases in which you have explicitly granted permission or where we aer legally required to do so by a government agency.

4. Security of Your Information

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

a. Opt-Out: You can opt out of receiving SMS messages from us by replying “STOP” to any message or contacting us at through the form below.

b. Access and Correction: You can request access to or correction of your personal information by contacting us through the form below.

6. Changes to This Policy

We may update this Privacy Policy from time to time.  Any changes will be effective when we post the revised policy on our website or provided via email.  We encourage you to review this Privacy Policy periodically.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Devoted Technology Services
8811 W 500 N
Kokomo, IN  46901

(574) 699-1100